Nj Auto Spare parts
Returns and Refunds
Nj Auto Spare Parts promises top-quality products, hassle-free returns, and exceptional customer service. Trust us as your preferred supplier.
How to Claim Warranty?
For warranty claims initiation, kindly ensure that you have the necessary information at hand. This includes but is not limited to the required forms and supporting documentation. It is important to note that incomplete claims may be subject to delays or even rejection. Thank you for your cooperation and we look forward to providing you with exceptional service.
- Proof of the Issue (images/videos)
- Warranty documents signed at the time of placing the order.
- A diagnostic report by an ASE certified mechanic (if the proof of the issue is unavailable).
- Before you initiate a warranty claim, please make sure that all the preinstallation checks (as discussed under warranty page) were followed at the time of installation because that can eliminate most of the common issues.
How to Initiate RETURN?
We aim to deliver top-notch engine and transmission units to meet customer expectations. Our return policies aim to provide a hassle-free experience in case of unforeseen circumstances. We stand behind our products to resolve any issues promptly and professionally. Thank you for choosing us as your trusted source for automotive solutions, we appreciate your support.
- Contact us on our dedicated support +(201) 702-8366 / +1 (551) 227-1381 or you can also email us at support@njautospareparts.com Mon-Fri, 9:00AM-6:00PM, CST.
- You have 30 days Return & Refund policy from the date of delivery to return the merchandise.
- Our support team will initiate pick up procedure on approval from the warranty team. We will provide a BOL(Bill of lading), that needs to be printed out and show it to the driver at the time of pick up.
- Returned used engine/transmission must be in same condition or with same packaging as it was shipped originally. It would limit our ability to initiate Return if the merchandise received is modified/damaged or partially/fully installed.
- Refund will be initiated after we receive and inspect the returned item. Original transportation will be paid by us if the return is approved by us and vice versa.
- We have room for exceptions for a used engine if it is received damaged or accepted incorrectly by us.
- Once we receive the merchandise, we will initiate the replacement/Refund as per the requirement.
- In case of refund, It will take 3-5 business days (excluding holidays, weekends) to process the refund to your source account.
- In case of replacement, we will take 3-5 business days to deliver the replacement merchandise as per our standard process of fulfilling an order
- (defective merchandise must be picked prior to the replacement shipment/ refund initiation).
What to do in case of Failed Delivery?
At our esteemed company, we put our best foot forward in ensuring the efficient management and monitoring of all our shipments. We believe that our customers deserve an experience that is seamless and hassle-free, and we do our utmost to provide that.
Though we give our best efforts, sometimes unexpected circumstances can occur. In the rare and unfortunate event that the delivery of your merchandise is unsuccessful, you can trust us to take immediate and effective action. Your shipment will be returned to our facility at NJ Auto Spare Parts, and we will work hard to address the situation as expeditiously as possible.
Rest assured, we remain committed to resolving the matter to your utmost satisfaction. Depending on your preference, we can either resend your package through an alternative carrier or provide you with a full refund if you choose to cancel your order. We are confident in our reliable delivery partners in the USA and continue to keep a close eye on all our shipments to ensure they reach you on time and in perfect condition.
We appreciate your kind understanding in this matter, and look forward to serving you again in the future.
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30 days money back Assurance.
